Contact information

Use for

Tasks where users need to contact you for a particular reason (for example, submitting an application, reporting human-animal conflict, etc).

Do not use for

All pages as a standard element. Remember we want users to be able to self-serve on  When they have to stop a task to call us, it is inconvenient for them and it takes time. Be clear on your webpage to avoid unnecessary contact.


Contact information should only be added to your page within the context of a task. If part of the process is to submit an application, list the information where it makes sense. Look at existing pages on for examples.


To help a user complete a task. You may add contact information in the dedicated field at the bottom of a page if it makes sense for your page, but provide context and do not use this as a default format.


Last update:
Jul 20, 2018