This is a guide to help teams going through the alpha phase of the transactional service design and delivery process. We’ve written it from our experience helping government organizations run alphas as part of their work.

This guide will evolve over time as we learn more about the things that work (and those that don’t work).

We welcome any feedback and suggestions from your own experiences. To send us your comments, please email us at

  1. What is alpha?
  2. What to do in alpha
  3. How long alpha takes
  4. Team roles needed for alpha
  5. How you know alpha is finished
  6. Moving onto the beta phase
Last update:
juil 5, 2018